PABX systems are mostly found in corporate settings used by all types of companies. They are found in all types of industries including aviation and security and travel and tourism. They are known to introduce efficiency in operations throughout the organisation.
They usually comprise of a telephone trunk and a computer with memory. The memory manages the switching of calls within the system as well as in and out of it. It also consists of a network of lines and a console or switchboard to enable the task of managing multiple calls.
Types Of Jobs Mostly Suited For PABX Systems
Receptionist jobs as well as front office jobs are where the system is used mostly. It has been used for many years to equip staff in these positions to do their job effectively. Basic multi tasking skills are needed to be able to operate the system.
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A company with a busy reception can gain from using this machine because it is suited for this type of operations. It is meant to perform duties relating to receiving and making a high volume of calls. The automatic telephone switching system enables it to handle call making and receiving with ease.
The machine allows a single access number to offer multiple lines to outside callers. No calls are lost in the process because the system keeps them all alive. In this way no business opportunity will ever be lost because all callers to the company will be attended to.
This effect can be extended and expanded to the rest of the staff members in the company. They would also be able to make and receive multiple calls to clients and business partners. Overall company efficiency is improved and all business opportunities are explored.
Benefits Of Using PABX Systems For Customers
Customer experience is enriched because of the presence enriched contact centre. No one likes being put on hold for unnecessarily long spells. Some customers could decide to hang up and call another company for the same service which would lead to your company losing business.
The PABX performs four main call processing duties and one of them is establishing connections between the telephone sets of two users. This helps with making communication easier and simpler to manage. The lines are clear which makes it easy for the parties to have a clear conversation.
The system also has a functionality that enables it to maintain the calls for as long as they need to be on. In this way communications happens without the worry of losing contact after a certain period of time. Business deals can be negotiated without any rush because the parties will be relaxed and comfortable.
It will also enable the callers to terminate the call as soon as they decide that they want to end their conversation. The whole system is easy to operate because it is made in a way that is not complicated. This is beneficial because it means that one does not need specialist knowledge to operate it.
